All customers are obliged to fill in their data correctly and completely. This includes the following:
All customers are obliged to pay the full price including VAT and deposit before the start of the booking. In the case of monthly payments, the amount is due by the 1st of the month. The key to the room will be provided only after receipt of payment.
Hotel Conti accepts the following credit cards: Visa, Mastercard, Maestro. Credit card authorizations can be made. Cash payments are not possible.
Electricity, water and heating, Wi-Fi, TV fees are included in the price.
The current tax rates are: 3.7% for Switzerland
A cancellation of a booking is only possible in the following cases:
The customer is obliged to send the notice of termination in writing (letter or e-mail).
The notice period for permanent residence is 1 month to the end of each calendar month. The hotel can terminate the customer without giving reasons with a one-week notice period. In case of commercial activities or disruptive behavior of the guest, the hotel will immediately deny the customer access to the building.
The hotel has the right to request a deposit. The deposit will be refunded within three weeks of departure, provided that the room is returned in satisfactory condition and there are no outstanding bills to settle.
Additional persons staying in the room must be reported to the hotel and pay a fee of CHF 30.- plus the city tax . Unauthorized persons do not have a residence permit.
Although Hotel Conti takes great care to accurately represent each room, actual rooms may differ from those shown on the images on the website.
The hotel reserves the right to enter any room for cleaning, repairs, maintenance and technical checks.
Check-in must take place between 2.00 p.m. and 9.00 p.m. on the day of arrival.
The room must be vacated by 10.00 am on the day of departure. Delays in vacating the room may result in an additional late departure fee.
The weekly cleaning includes the cleaning of the room floor, and the bathroom, bed linen and bath linen is washed and provided. Cleaning takes place between 09.00 and 17.00.
The final cleaning CHF 149.- are not part of the additional costs and will be charged additionally. Should the room require additional cleaning due to excessive clutter, the customer will be charged a surcharge.
All customers are obliged to check the inventory list. If no defects, deviations or damages are reported within three working days of check-in, the hotel will assume that the inventory list is correct.
The hotel is not responsible for damage, theft or loss of personal belongings, including customers' vehicles.
Any use of the room for commercial or business purposes is strictly prohibited.
If the fire alarm is triggered unnecessarily through the fault of the customer, the hotel is entitled to charge the customer for the costs of the fire brigade and/or police intervention.
Cooking after 22:00 to 06:30 is prohibited. If the fire alarm is triggered due to the use of the kitchenette at night, the customer will be charged the costs for the fire brigade operation of CHF 1500.-.
Please note that smoking is not allowed inside the building. Failure to comply with this rule will result in a penalty fee and, in extreme cases, the damage caused to the room by smoke may incur additional costs.
The use of drugs and possession of firearms or other weapons on the premises of the landlord is strictly prohibited. Failure to comply with this rule will result in the immediate expulsion of the customer and notification to the local authorities.
Pets are not allowed.
The hotel is not responsible for damages such as spam, viruses or spyware caused by the use of the network.
Camera surveillance is used for the security of the building and for the personal safety of each individual customer. In accordance with data protection regulations, the records are only handed over to the authorities in the event of criminal proceedings.
The customer must always comply with the house rules installed in the building.
In case of loss of the safe key 450.- will be charged.
If an agreed advance payment is not made even after expiry of a reasonable grace period set by the hotel, the hotel is also entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if